Patient Engagement Specialist

Medical · Eddystone, Pennsylvania
Department Medical
Employment Type Full-Time
Minimum Experience Entry-level

    About Us

    ChesPenn is a network of community health centers spanning Chester and Delaware Counties.  Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.


    Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!


    Position Summary


    ChesPenn Health Services is seeking a community health-focused Patient Engagement Specialist to conduct patient outreach and engagement activities and assist with Quality Improvement and Program Development in our network of community health centers.




    • Bachelor’s Degree in health science-related field, MPH preferred
    • 1 to 2 years’ experience preferred
    • Current COVID-19 and flu vaccines required


    Knowledge, Skills and Abilities

    • Experience and knowledge in the design, implementation and evaluation of community health programs and similar initiatives to improve the health outcomes of a target population preferred
    • Demonstrates strong interpersonal skills with the emphasis on team development and facilitation techniques.
    • Good written and verbal communication skills in English with an emphasis on presentation skills to patient, clinical provider, and administrative staff.
    • Demonstrates ability to manage multiple projects, meet deadlines and adjust to changes in a fast-paced, demanding environment.
    • Demonstrates experience with MS Office 365: Outlook, Word, Excel, Access and Power Point
    • Self-motivated and able to work independently.
    • Possession of a valid driver’s license and licensed automobile
    • Ability to meet approved minimal physical and medical standards.
    • Command of EMR, CPS and population health software to enable coordination of patient care. Preferred


    What You’ll Do

    • Implement key quality improvement activities and projects in support of the organization’s strategic goals and federal requirements
    • Assist in the coordination and development of the organization’s Quality Improvement program
    • Conduct outreach to patients via phone, text, email, and in person to engage patient and coordinate care to ensure care gaps or other needs are being addressed.
    • Educate and coordinate patient care; assist patients in navigating necessary services such as laboratory, specialist care, insurance and other social services.
    • Assist in the coordination, development and implementation of key organizational QI activities, support organizational strategic goals and meeting federal and grant-funded program requirements.
    • Assist in analysis and translation of population health data and performance metrics into digestible reports to enable upper management to make informed strategic decisions.
    • Collect, manage, and validate patient level data to develop strategies for the effective engagement of patient to address health care gaps. 
    • Work directly with clinical staff in developing and implementing QI interventions.
    • Travel among sites, within the communities served by ChesPenn and to local and national meetings and conference as needed
    • Work directly with Operations Management on revenue enhancement projects involving review of patient charts and billing data

    What We Offer

    ChesPenn offers generous benefits, including:

    • Medical, dental, and vision insurance
    • 401a retirement account, funded by ChesPenn
    • Life insurance
    • Generous vacation, sick, and personal leave
    • Tuition reimbursement
    • Employee Assistance Program

     ChesPenn is an Equal Opportunity Employer

    Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.



    ChesPenn uses a web-based application portal and emailing system to correspond with applicants.  Please be sure to add to your contact list to ensure delivery of all correspondence from us.


    Thank You

    Your application was submitted successfully.

    • Location
      Eddystone, Pennsylvania
    • Department
    • Employment Type
    • Minimum Experience